Google and Nest Wifi keeps dropping

[abellaj]

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Original Poster:Stuart Brooks 530

Over the past 3 ish weeks everything in our house keeps losing connection to the WiFi  spots. We have reboot everything and reset everything. Our wifi ran without issue for over a year. Is there a recent update?

[abellaj]

Hi, Stuart Brooks 530.

Sorry for the delay in getting a response out to you and for the issues you're having with your WiFi setup. I imagine that's quite a frustrating experience. Let's look at this and come up with a fix for you.

Before jumping in too deep, I do have some questions for you to make sure we're looking in the right direction.

• When your connections drop, is the WiFi network still active?
• Are you seeing any status lights on your WiFi points during a disconnect?
• Do you have any routines set up to manage device connections?

I mostly want to verify whether or not it's a disconnect from the device or an actual Internet connectivity device. If you could give me a little more insight of what is happening during connectivity loss, we can start figuring this out.

Thanks

From: Jeff

(Community Specialist)

[Hilary]

Hey there: 

Just wanted to jump in here to check to make sure that you saw the response from Jeff. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day! 

Hilary

[Hilary]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread.

If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary