Hello, Wei Chun Lim.
Sorry to hear about the difficulty you're having with the Home app. I'm sure that's frustrating to deal with. Let's take a look at this together and sort out your problem.
I do have some questions and a suggestion.
- What troubleshooting steps did Google support have you try so far?
- Are you having any network connection issues, or just having troubles getting your WiFi to show in Home?
- Have you tried turning off and on your cloud services? If not, the process for that is below and it may help.
Open the Google Home app.
- Tap the WiFi icon.
- Tap Settings.
- Select Privacy settings.
- Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
- Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
- Disconnect the power adapter from the Nest WiFi points.
- Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
- Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
- After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
- Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.
Once you have tried that, hopefully you're able to get your settings to show properly. If not, please come back and let me know. Thanks.
From: Jeff
(Community Specialist)
