Google internet not connecting

[Melmel01]

My Google router states “unknown error when trying to get it set up. 

[lusvin]

Hi, @Melmel01,

Thank you for posting in the community. I'm truly sorry to hear that you're encountering an "unknown error" while setting up your Wi-Fi. Let's work together to resolve this situation.

To help me provide the best solution, please answer the following questions:

1. What specific Google Wi-Fi device do you have?
2. What is the LED light status on your device?
3. Is this the first time you're setting up Google WiFi?
4. Have you confirmed that your modem is functioning correctly?
5. Are you using an Android or iOS device for the setup process?

I will be waiting for your response; keep me updated.

Best regards,

Lusvin