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Google nest router

Marinegirl18
Community Member

Can someone help troubleshoot this?!
I go to google home and it shows all three of my google devices are offline. “Network offline”. Slow white pulsing light on google nest router.

4 REPLIES 4

Rez
Community Member

Try unplugging the router and any connected points for 5 minutes then plugging them back in.

AbigailF
Community Specialist
Community Specialist

Hey folks,

@Marinegirl18, thanks for bringing this to our attention.

A few questions: is your Google Nest Wifi network showing offline on other phones or tablets with the Google Home app? Also, are you using an Android or iOS device? When did this start happening? 

Try to reinstall your Google Home app and sign in with the same email.

Appreciate you lending a hand, @Rez.

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hi Marinegirl18,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Regards, 
Abi

AbigailF
Community Specialist
Community Specialist

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi