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Google wifi mesh

Brandon1
Community Member

I got my mesh system today  the main one works great but each time I attempt to add a point it changes my wifi to the point and does not connect  any ideas

7 REPLIES 7

Davy123
Community Member

Can you elaborate on "it changes my Wifi to the point"?

Brandon1
Community Member

So let’s say the point is sas12345. It changes my phone Wi-Fi to that which is not hooked up

Brandon1
Community Member

 I fixed it by using a android phone and not my iPhone. 

Davy123
Community Member

Google state that the Home app should work well on an iphone (provided the iphone is connected to the same wifi network that you are trying to connect the mesh point to)

Jeff
Community Specialist
Community Specialist

Hi, everyone.

I wanted to jump in real fast on this one. First, I'm glad you were able to get things set up, Brandon1. As for the iOS issue, it is a known issue that is being worked on internally. It appears to have to do with proximity and bluetooth usage during setup. For anyone seeing similar issues setting up on iOS, one workaround is to have all the devices in the same room during setup and then place the points where they will be used after setup.

If you need any more help or have any additional questions, please let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks