Google wifi purple light cannot solve

[Simonckh]

I have two google wifi, one is main (no problem) and the other one show the purple light (developer mode), I find the method to solve on internet as below: 

https://www.reddit.com/r/GoogleWiFi/comments/ckg7km/google_wifi_stuck_in_purple_light_developer_mode...

After do all, the wifi still show the purple light, how can I do?

Thanks!!~

[EdwardT]

Hi Simonckh,

Thanks for reaching out. I'm sorry to hear that you're having an issue with taking your Google Wifi out of the developer mode. If you haven't yet, please try the following steps:

1. Unplug the Google Wifi from the power outlet.
2. Press and hold down the factory reset button.
3. Plug the Google Wifi’s power cord to an outlet while holding the button down.
4. Hold the button down for about 15 seconds, don't release until the light turns blue.
5. Unplug the Google Wifi from power for 15 to 20 seconds.
6. Plug the Google Wifi back into a power outlet, may take one to two minutes to power back on.

Let us know how it goes.

Thanks,

Edward

[EdwardT]

Hi Simonckh,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Simonckh,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Simonckh]

sorty for missing your reply, I will try after work today and feedback the result, thanks so much

[EdwardT]

Hi Simonckh,

Thanks for the response. Let us know the results once you get a chance to try the steps.

Thanks,

Edward

[Simonckh]

Fail to solve the problem

[EdwardT]

Hi Simonckh,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward

[Simonckh]

 

[Simonckh]

cannot solve the problem after do your step as above. Whatever ai do, the router show the flashy purple light finally.

[EdwardT]

Hi Simonckh,

Thanks for trying. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward