Google wifi unit not working after changing setup

[TomM1]

Hi there, I have 3 Google wifi units. My son originally set them up using his account. I recently decided to transfer the management to me so I can turn on safesearch etc. When he did a factory reset of the units from his account, so that we could transfer management, one of the units was power off (I didn't realise that at the time). When I came to set the units up again, the unit that was power off does not show up (even though it is now power on). I have tried restarting the set up a couple of times but the unit still does not show up. I tried moving it closer to another unit but it made no difference. Appreciate your advice on what to do! Thank you  

[olavrb]

Try to factory reset that unit using the physical button:

• https://support.google.com/googlenest/answer/6246619?hl=en

Then add it to your network afterwards.

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@TomM1, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hello TomM1,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi