Help me get my Google Wifi 3 pack (AC1200) back online, please. The system has been operating well for many months. In the last couple of weeks, the wheels have fallen off. I have devices that cannot connect to the network (spinning, spinning, spinning), mesh tests that fail 100% of the time, wifi points that are requesting to be moved closer to the router.
My home is 2200 square feet and has 3 levels with Apple TVs in the finished basement and on the 1st floor. In addition to providing connectivity to iPhones and iPads, keeping the Apple TVs online is mission-critical. Which is why I purchased the WiFi 3 pack -- I need good wifi connectivity on all 3 floors.
I'm watching this message board, and tried all of the cures suggested, including shutting down and restarting the entire network 3 times. Yes, I follow procedures exactly. Nothing has worked -- so I've unplugged the entire system.
At this point, I am operating on a temporary (I hope) single point non-google wifi.
I want the mesh back online -- What do I do from here?
Any help is appreciated.
Hi, Saul. Thanks for catching me up on what you've tried so far. I think it might be worth trying a reset of the cloud services connection. I'll put the steps for that below.
Open the Google Home app.
Tap the WiFi icon.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.
After running through the steps, see if that clears up your issues. If you're still seeing the same problems, please let me know.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.