Hey Google

[IanS]

When I say "Hey Google" the response is "I am not set up yet go to Google Home" I have gone to Google home but can't figure out what I need to do to set it up and where I need to do it

[frances]

Hi IanS,

Thank you for your post. Let's get this issue resolved so that you can use your device smoothly! I would be more than happy to help. First, I have some questions.

• Which device are you having a problem with? (Model name, generation number).
• Is this the first time you are setting up the device?
• Does the device show up as connected on the Google Home App?
• Have you tried to do a reboot and a Factory Data Reset? Is there any improvement? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
    Note: This action will clear your data from the device and can't be undone.

Thank you for your patience, I look forward to your response. 

[frances]

Hi All,

Just checking in to see if you have any other questions or concerns. Please keep us updated, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.