High Packet Loss From Nest Home Wifi

[cschratz]

I'm experiencing high packet loss (10-15%) over ethernet. I started noticing the issue as I was getting disconnected from gaming servers only momentarily before everything because stable again. The packet loss seems to be pretty consistent. Anyone else experience something similar? I did a reset (unplug, wait 5 minutes, plug-in) but this didn't seem to fix anything. This is very frustrating and I can't seem to get to the bottom of it. 

[AbigailF]

Hey there cschratz,
 

Thanks for posting. I’m sorry to hear you’re having this issue. A quick question: what kind of Ethernet cable are you using? Is it CAT5e or CAT6?

Give these steps a try:

1. Open the Google Home app.
2. Tap Wi-Fi > Settings > Preferred activities.
3. Uncheck all the options in the page.
4. After that, restart your entire network. 

To restart your network:

1. Open the Google Home app .
2. Tap Wi-Fi > Settings > Restart network.

Let us know how it goes.

Best,

Abi

[AbigailF]

Hi cschratz,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[AbigailF]

Hello cschratz,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi