08-24-2021 02:13 PM
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Original Poster: Jen Dun
Look in app list to unpause
08-24-2021 02:14 PM
11-21-2021 04:15 PM
It doesn't show in the list of devices on the Google wifi app so it cannot be unpaused.
11-30-2021 02:28 PM
Hey, sparky73.
Sorry for the issues with the devices not showing. I know that's a frustrating situation when you can't get your devices to unpause. There are some workarounds to get those devices, but let's try and reset your cloud services first. The process for doing that is below.
Open the Google Home app.
Tap the WiFi icon.
Tap Settings.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.
If this doesn't clear up your issue, let me know and we can try other steps. Thanks.
12-06-2021 01:24 PM
Hi, sparky73.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.
12-06-2021 09:01 PM
Sorry, I thought I replied to this. I updated the Google Home app on my phone and was then able to see paused devices. Thank you for the follow up
12-07-2021 01:23 PM
No prolem, sparky73. I'm happy to hear it worked out!
Since we have this resolved, I'm going to go ahead and close the thread. If you need anything else, please feel free to open up a new discussion.
Thanks!