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I moved to different country and now I can’t set up my Google Nest

nestenthusiast
Community Member

I moved from UK to eastern Europe and I can’t connect, Google Nest can’t find my wifi. I can find the device but as soon as I try to connect nothing happens, factory restart was made as instructed and still nothing. Can this be because of a different country? or wifi?

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi nestenthusiast,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google Wifi after moving. I'd love to know more about this and I have a few questions:

 

  • What's the light status of your Google Wifi?
  • Is your Google Wifi broadcasting the setup SSID?

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi nestenthusiast,

 

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi nestenthusiast,

 

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward