IMAP sync issues started out of nowhere
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2023 07:01 PM
Trying to help my dad with his email issues and did a ton of troubleshooting so here is what we found
1) about 2 weeks ago all his devices that connect through 995 and 587 to his email company (charter) via imap now all have sync issues
2) after trying everything I had him connect via wifi to his phones hotspot and it worked fine. I had him swap to his old router and it worked fine.
3) he’s using outlook on a Pc but I also downloaded Thunderbird and it failed too
at a loss
- Labels:
-
Connectivity Issues
-
iOS
-
Nest Wifi
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-07-2023 08:12 PM
Hi Bdogs4ever,
Thanks for posting here in the Community.
A few questions: was your father able to access his emails before? If yes, when did the issue start? Were there recent changes made?
Please perform a 2-minute reboot on your entire network by unplugging and then re-plugging your modem, Google Nest Wifi router and points. Let me know how it goes.
Sincerely,
Lovely
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-07-2023 08:15 PM
Yes everything was working fine then all the wireless devices and Ethernet devices that check IMAP started having sync issues. Already rebooted. Tried everything. I’m technical and can’t figure it out. It’s also intermittent- works about 25% of the time
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-08-2023 10:16 PM
Hey Bdogs4ever,
I just want to make sure you've already tried a factory reset on your father's Google Nest Wifi devices by following the steps here. If not, please reset your network and create a new one.
I look forward to your response.
Regards,
Lovely
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-11-2023 10:27 PM
Hello there,
I'm checking in to see if you still need help. Please tell me if you have other questions or concerns. I want to make sure you're all good now.
Sincerely,
Lovely
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-12-2023 08:08 AM
Still not working consistently-it’s very intermittent. I’m still waiting for someone to chime with the same issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-20-2023 06:13 PM
Hey there Bdogs4ever,
We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.
Kind regards,
Dan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2023 03:58 PM
Hello again,
We haven't received your form. Have you had a chance to fill it out?
Cheers,
Dan
