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Intermittent Wifi signal when using Starlink /Google Mesh Pro

Dodges
Community Member

Hi, for the last 6 years we have been happy with Google mesh around the house, multiple levels, a solid concrete slabbed brick house - 4x extenders plus modem.

Sept 2024 we moved to a rural home, and decided to use Starlink as the internet provider - no coverage issues a full 360 clear view. On setting up we lacked coverage, so therefore connected the Google mesh and again using all 4x extenders, ended up with full coverage and no dead spots - brilliant service, only thing noticeable was the speed was now only Av 300mbs ( starlink claim upto 1000mbs ) pevious property we only had 36 mbs. Anyway, we decided to upgrade to the Google Mesh Pro, which by all accounts would improve the range, speed and reliability. we purchased and immediately connected all up - only needing 2x extenders for same coverage area (that was an immediate win), immediate downfall was they dont have speakers within the extenders -so now we dont have a door bell notification, and cant play music in th various locations ( small loss )... then after 1 week we noticed that the signal kept dropping out randomly. so we disconnected the Google mesh, and used just the Starlink modem for 1 wee,k and no issues. reconnected the Google Pro, and the same outages occurred again. It's become so unreliable - as we have CCTV connected as well ( so getting messages throughout the night that the wifi /CCTV has stopped working )  

Has anyone else had issues with Google Pro when using Starlink? 

1 REPLY 1

Derickf
Community Specialist
Community Specialist

Hi @Dodges,

 

Thank you for posting in the community. I'm sorry to hear that your Google Mesh Pro system is experiencing frequent, random disconnections, and your previous Google Mesh system and the Starlink modem worked without issue. I understand how frustrating this could be. I appreciate you confirming that the problem doesn't occur when you use only the Starlink modem. Don't worry, I'll be happy to assist you.

To gather the necessary information, please answer the following questions:

  • Can you tell me how many devices are connected to your network while you're running a speed test?
  • To get an accurate speed test, can you please disconnect all other devices and connect only the first Wi-Fi Pro to the modem?
  • When doing the speed test, could you please try using different browsers?
  • Given that you are using the Starlink modem, can you confirm if you have a second router or another Wi-Fi network that could be causing interference?

I'll be waiting for your reply.

 

Best regards,

Derick.