Internet continuously drops out on extra point

[chriskat2000]

We recently set up our three pack mesh system (router and two points). The internet from one of the points continuously drops out- although the home app says it looks fine. The point lives in my sons room and after much frustration with his ps4 game constantly quitting last night, he connected directly to the modem instead (which is out his room, through the living room and into the hallway) and had no connectivity issues at all.

Any idea what the issue would be?

Thank you!

[chriskat2000]

Just bumping this up as we are still having the issue. Thanks!

[Alex_S]

Hi there,
 

Is the PS4 the only device that is dropping connections? How far is this Google Nest Wifi point to the Google Nest Wifi router? Have you done any troubleshooting steps on this Google Nest Wifi point?

Kind regards, 
Alex

[chriskat2000]

It only happens on his PS4, his phone connects fine. Although his PS4 connects to the actual modem with no connection issues at all. I would guess the point is around 9 meters away from the main router, which sits with the modem.

What trouble shooting do you suggest please? I havent done anything so far except restart it and move it onto the desk rather than the floor. Thanks!

[chriskat2000]

Any ideas please?

[LovelyM]

Hello chriskat2000,

Have you tried the troubleshooting steps that I suggested? Let me know if that did the trick or not, so we can try something else. 

Sincerely, 
Lovely

[LovelyM]

Hey chriskat2000,

Please ensure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and that your Google Nest Wifi points are no more than two rooms apart. You can also try to switch the points and see if the PS4 would be able to establish a good connection with the other point instead of the one that's close to it right now.

Cheers, 
Lovely