Issues setting up a new wifi point

[NDavidson]

So im having an issue setting up a router point to my Wi fi net work.

Im able to find the device when initiating the process through the google home app.

But then when I go to scan the QR code it says "this is not the code youre looking for". Weird but OK.

So then I go to enter the set up key thats printed on the rubber ring and it says the code is too short. this is the only code thats printed on the bottom. 

What am I doing wrong? Any tips. Ive tried resetting the device and network but still run into the same issues. 

[hsm]

I had the same issue, What I did was just keep the phone screen it took about 10 mintes of a blank white screen, but it eventually came up

[EdwardT]

Hi folks,

@hsm, thanks for the help!

@NDavidson, I'm sorry to hear that you're having an issue with setting up your Google WiFi point. I'd love to know more about this, and I have a few questions:

• How many WiFi points do you have?
• Were you able to set up the parent point (connected to the modem)?
• What is the light status of the WiFi point you're setting up?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi NDavidson, 

How's it going with your Google Nest WiFi? Still need our help?

Thanks,

Edward

[EdwardT]

Hi NDavidson, 

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi NDavidson, 

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[NDavidson]

i ended up returning the device and will try with a new one 

[EdwardT]

Hi NDavidson,

Thanks for the update! Let us know if you have any questions and we'd be happy to assist.

Thanks,

Edward