Lost wi fi connectivity

[Esherman29]

While working on a big presentation tonight, I lost internet connectivity. I unplugged everything and replugged it back in as the instructions said but the little white box (I’m assuming this is the modem) is flashing red. I couldn’t find any info about a flashing red so I did a factory reset and it is still flashing red. Help!

[RXShorty]

Hi @Esherman29 

We can try to help out with Google related products but the modem of your ISP is something we cannot help with. 🙄

Did you try reaching out to your ISP?

[LovelyM]

Hi folks,

Thanks for reaching out. 

I appreciate the assistance, @RXShorty. 

I'm sorry to hear about your Wi-Fi issue, @Esherman29. I want to check if you were able to contact your ISP and get your modem back up and running.

If there’s anything else I can help you with, please let me know.

Best, 
Lovely

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hey there Esherman29,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan