Mesh WIFI intermittently goes off line

[Martin4663]

Hello 

I have a 3 point Google mesh solution. Intermittently a point will go offline. The home hub when a mesh test is run will say everything is OK , however the point will state that its is not connected. The mesh will sometimes come back online , other times it  needs a reboot, I have done a complete factory reset 3 times . When the mesh is working all the points give a strong signal and service . The point failure is becoming more frequent. Any help welcome.
thanks Martin   

[tajennifer]

Hi Martin4663,

Thanks for posting. I understand the situation you're experiencing with your mesh Wi-Fi network and one of your Google Wifi points intermittently going offline. I appreciate your efforts to troubleshoot the issue. Don't worry; help is here. I just need some information to provide the best solution.

• What Google Wifi devices do you have? You can check the article "What Google Nest Wifi device do I have?" to learn more.
• Are you using a modem, a separate router, or a modem/router combo unit from your internet provider?
• Which of your three points is the one that typically goes offline? Is it always the same one, or does it vary?
• Is the point that's having trouble located within the recommended 20 to 25 feet (6 to 7 meters) of one of the other working points?
• What is the approximate size of the area (in square feet or meters) that you are trying to cover with your Google Wifi mesh?
• When the point goes offline, what is the color and status of the light on that specific Google Wifi device?

Please keep me posted.

Best regards,

Jenny