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Mesh degrading over time

Jesson81
Community Member

Having an issue with Google WiFi mesh strength.  Now when I first set up the network both additional pucks show strong mesh strength.  Over a period of about 3 months the mesh gets weaker and weaker to the point that I can't stream video in certain rooms in my house.  If i factory reset the whole network then the mesh returns to full strength.  And again around 3 months later same issue comes back.  I must have reset my network 7or8 times so far and getting a bit fed up with it.  Any help would be appreciated. Network is running off a virgin Media hub 3 in modem mode.

4 REPLIES 4

guyguy
Community Member

garbage same issues no fix! throw it out

Jeff
Community Specialist
Community Specialist

Hey, Jesson81.

Sorry for the issues you're having with your network speeds. I know how frustrating that can be to deal with. This is an issue that we've been looking into for a while and internal teams are working on a fix. Do you mind letting me know if you are all Google WiFi points or do you have a mix of Google WiFi and Nest WiFi points? Also, aside from the network restarts, have you tried any additional troubleshooting steps?

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Jesson81.

Just a quick follow up to see if you saw my reply and if you still needed help here. Just let me know and I'll be happy to continue with you here.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks