03-09-2023 05:37 PM - edited 03-09-2023 05:38 PM
Equipment:
- spectrum isp, google nest wifi router +1 waypoint, arris sb33 modem
Hey all, i recently purchased the arris sb33 modem, its been activated by spectrum and connectivity confirmed, but i cannot get my nest wifi router to connect to it. Not sure what to do at this point, and appreciate any guidance. I dont have a computer with a ethernet port anymore, so not sure to right this ship.
Appreciate your time.
Thanks in advance
03-13-2023 11:12 PM
Hi phendyr,
Thanks for posting ― let's get this sorted out.
A few questions: what device are you using to set up your network (iOS or Android)? Also, do you have Internet from your modem?
Give these steps a try:
Let us know how it goes.
Best,
Abi
03-14-2023 05:40 PM
Thank you for the reply, I ended up purchasing an aftermarket modem and replaced the nest router/wifi with a TP Link WiFi 6 mesh system. So far internet has been solid and consistently higher than expected range. haven't had a drop or any lag since.
03-15-2023 04:56 PM - edited 03-18-2023 07:05 PM
Hello phendyr,
Thanks for the update. We're sad to see you go. If ever you change your mind, we're here to help.
Regards,
Abi
03-18-2023 07:04 PM
Hey there phendyr,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Cheers,
Abi