01-05-2023 07:10 PM
I decided to take advantage of the discount going on for the Google Nest Pro WiFi. I purchased the three point kit to replace my 2nd Gen single and 3 - 1st series. Some of the issues I have seen so far:
Does anyone have any suggestions on fixing this? Anyone else seeing similar issues?
01-07-2023 02:59 PM
Wait patiently for the next firmware update
01-09-2023 07:36 PM
Appreciate your helpful response, @Agentgill.
@cherk947, thanks for posting — let's see what's going on.
A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 22.214.171.124 on the primary and 126.96.36.199 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.
Let us know how it goes.
01-09-2023 07:50 PM
After trying to make this system work for a week, attempting a lot of these settings, I could not make this system work. Unfortunately this is going back to the store and was replaced with a Deco system. Works out of the box. It was a good run Google but this seems half baked at best.
01-10-2023 09:06 PM
We're sad to see you go. If ever you change your mind, we're here to help. Let us know
01-14-2023 09:49 PM
Checking back in should you still have some questions here. Let us know by replying to this thread.
01-15-2023 10:16 PM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
01-16-2023 12:36 AM
You can lock this thread. I returned the product and went with the TP-Link Deco XE-75. I was able to get rid of my ISP Gateway something I could not do with the Nest. Wish the Nest performed like this and had better overall speed performance.
01-16-2023 02:44 PM
We're sad to see you go. If you ever change your mind, let us know. We're always looking for ways to improve and we'll take it as feedback. I also suggest that you send feedback by following this link. I’ll be locking this thread now, feel free to create a new thread if you have a new question or concern. We’ll be happy to help out.