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My ISP needs me to change wlan settings on my Google mesh. But I cannot see a way to do that! Any id

Faz
Community Member

My ISP needs me to change wlan settings on my Google mesh. But I cannot see a way to do that! Any idEas please?!

1 ACCEPTED SOLUTION

Faz
Community Member

Yes - after moving to a new isp….

View solution in original post

10 REPLIES 10

olavrb
Gold Product Expert
Gold Product Expert

What WLAN settings? WLAN, as in Wireless Local Area Network == Wi-Fi.

The only settings you can modify in regards to Wi-Fi/ WLAN, is:

  • Wireless network name (SSID)
  • Wireless network password
  • Enable/ disable guest wireless network
  • Encryption method (only WPA2, or optionally enable WPA3 with WPA2 still enabled)

2.4ghz and 5ghz is broadcasted with one combined SSID, this behavior can't be changed.


I don't work for Google. I'm here to help and learn more.

Faz
Community Member

Ok - thank you - much appreciated! 

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@Faz, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

Faz
Community Member
  • Hi mate - thanks for checking, though hopefully I may have a solution today! Thank you. 

EdwardT
Community Specialist
Community Specialist

Hi Faz,

 

Thanks for the reply. Were you able to change the settings of your Google Wifi for your ISP?

 

Thanks,

Edward

Faz
Community Member
  • No. I had to go buy another modem unfortunately. 

EdwardT
Community Specialist
Community Specialist

Hi Faz,

 

Thanks for the update. Is your Google Nest working fine now? Let us know if you have other questions and we'd be glad to help.

 

Thanks,

Edward

Faz
Community Member

Yes - after moving to a new isp….

EdwardT
Community Specialist
Community Specialist

Hi Faz,

 

Glad to hear everything is back and working as intended. Please let us know if you have other questions and concerns. We're here to help.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Faz,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward