cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Thermostat

drzsldinkins
Community Member

My nest thermostat says that my thermostat has been disconnected from the wifi for 4 days. How do I fix it?

1 ACCEPTED SOLUTION

Ashepherdson
Platinum Product Expert
Platinum Product Expert

On your thermostat (NOT the app, the physical thermostat), go to settings, Network, and follow on screen prompts.  Its possible something with your network changed that the nest cannot adapt to.  Fingers crossed this works for you!

View solution in original post

6 REPLIES 6

Ashepherdson
Platinum Product Expert
Platinum Product Expert

On your thermostat (NOT the app, the physical thermostat), go to settings, Network, and follow on screen prompts.  Its possible something with your network changed that the nest cannot adapt to.  Fingers crossed this works for you!

My nest won’t move off of notice “network disconnected” how do I go forward to follow the prompts

Jake
Community Specialist
Community Specialist

Hey Nonnie66,

 

I would be more than happy to help you out. Are you seeing the error message on the thermostat or the app? I did also find a helpful article with some troubleshooting steps that could be of help. Let me know if that helps.

 

Best regards,

Jake

AJBCARS
Community Member

I've talked to Nest Support and as you start by asking the same questions they ask ask. How many times do I have to answer the same questions no matter who I talk to? I have 15 emails from Nest Support. I think Google needs to look at their support and revamp it. It a shame that Google actually calls it support.  I did not pay for my Nest, it was a gift.  I would not recommend a Nest Thermostate to others and it seems friends that have them say the same thing to include the person who bought me my Nest Thermostat. By the way, your support needs to have some thing for the hearing impaired as I am and its hard to talk to some one with an accent.

Jake
Community Specialist
Community Specialist

Hey AJBCARS,

 

I am sorry to hear about the trouble and poor experience you have had. I would like to escalate this further and ensure you are being helped. Do you mind me asking if you could please provide the Case ID? I would like to ensure our Team has all the detailed information to assist you properly. Please let me know once that has been sent, and I will escalate this further. 

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake