Nest WiFi Pro huge fluctuations in speed

[Smatt22]

My new Nest WiFi Pro shows huge fluctuations in speed and latency from one minute to the next on the same device in the same location (iPhone 13 pro or 2022 MBP). I’ve seen it drop from 400Mbps to 2Mbps for no apparent reason. It recovers at some point but it sure is immensely frustrating. Certainly not what I expected when I upgraded from Nest WiFi.

[Jahosphat]

There are a ton of issues with the pro's... just search this forum. Seems they released an Alpha product not ready for primetime. I returned mine.

[Smatt22]

Thx! Moving all devices to the new network was a major pain, don’t want to give up quite yet. Do u know where I can track firmware updates?

[Jhonleanmel]

Hi everyone,

The software update is rolling out now. It goes out in waves to devices and everyone will have it within the next few days. It really could land any day and you won't need to do anything to receive the update, it will download and install automatically for you. If you have other questions, let me know.

Thanks,
Mel

[Jeff]

Hey everyone,

I wanted to check in and see if you are seeing improvements now that the firmware release is out. We have seen many users reporting improved performance, so I wanted to check here and see how things were going for you. Let me know what you're seeing on your end.

Thanks,
Jeff

[Jeff]

Hi all,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[Smatt22]

I haven’t done any actual testing but download speed does seems more consistent now. It’s interesting that device to main hub connectivity is so much more efficient now with WiFi 6(E) that speeds from main hub->mesh endpoint ->device compared to main hub->device are essentially the same (at least with my setup).

[Jeff]

Hey, Smatt22.

I'm happy to hear that things are more stable and consistent. You asked earlier about finding the firmware version. Here are the steps for finding what version you currently have installed on your devices: https://goo.gle/3Enwqxu. If you have any other questions, please let me know.

Thanks,

Jeff

[AbigailF]

Hey Smatt22,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

[AbigailF]

Hi Smatt22,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi