Nest WiFi keeps going down

[lfrieden]

in the last two days my nest Wi-Fi keeps going off-line. I can unplug it and plug it back in and it comes back, but this is a brand new issue  is the nest Wi-Fi dying?

[Mbelot]

We are having the same issue, cannot reconnect at all

[Chefarion]

I also have this issue, when I run the tests they tell me everything is great and speeds are blazing fast and my phone says I have connected but I cannot actually download or upload.

[richylloyd]

Mine has been working perfectly for 3 years but since January has steadily got worse, requiring daily reboots to function. 

I have worked out that it is the mesh that is failing and if I reboot either of the 2 WiFi points, they reconnect with an excellent signal, or I can successfully operate without the offending point. n

Very soon, I'll be ditching this kit altogether it off frustration.

Might try hard wiring them first.

[ByronP]

Hi folks,

Thank you for posting here in the community. I'm sorry that your Nest WiFi went offline. I understand that this could be frustrating, especially because it's a brand new device. Help´s here.

For this concern, please follow these good articles to check the options on how to fix your Google Nest WiFi network. There are a few options you can try to isolate the issue.

Let me know if you need more assistance.

Regards,

Byron

[richylloyd]

Thanks Byron, none of these checks are helping.  As mentioned, my system was stable for 2 years prior to this issue.

I have factory reset everything a number of times over the past months to get this resolved.

Hardwired devices are unaffected so it is definitely the mesh that is failing.
Rebooting the wifi points or just switching them off, forcing devices to use the router Wifi solves it, but I can't be expected to reboot both wifi points daily!

[ByronP]

Hi richylloyd,

Thank you for posting. I'm sorry that none of the above links didn't work.

For this concern, please fill out this form, and our specialist team will reach out to you for further assistance on this issue.

Let me know once you're done.

Regards,

Byron

[richylloyd]

I have now raised the issue as requested

[ByronP]

Hi richylloyd,

Thank you for posting. I got your form; our specialist team will reach out to you soon for further assistance.

Regards,

Byron

[DrSunnyD]

We started having this issue about 4 weeks ago were randomly the Wi-Fi devices would go out and I would have to unplug them and plug them back in and it would reconnect. It's happening more and more often lately and it seems like it might be a hardware issue. What else is going on? Is this a warranty problem? For the record I've had mine for about a year.

[ByronP]

HI folks,

Thank you for posting here in the community. I'm sorry that your Nest WiFi keeps dropping; this could be frustrating since it has been happening for a few weeks and there is no solution for it.

I just want to confirm. Did you try the above steps on this thread?

Please let me know. I'll look forward to your response.

Regards,

Byron

[DrSunnyD]

Hi Byron I've tried everything on your Google doclist and like many people have noted here the Wi-Fi keeps failing at random intervals. Generally there isn't anything unplugged and no connections of changed between the routers and the internet provider Xfinity. I have done many restarts and I have checked connections. And while that seems to be working in the short-term the Wi-Fi goes down again in a few weeks at random intervals and sometimes it fixes itself and other times it requires me to unplug them and replug them back in to get them to work. What else do you suggest it seems like a hardware issue?

[ByronP]

Hi DrSunnyD,

Thank you for posting the details about your concern. I really appreciate the effort to troubleshoot the issue. Let me check other options.

We need to investigate and dive deep into this issue. Please fill out this form, and our specialist team will reach out to you via email for further assistance.

Let me know once you're done.

Regards,

Byron