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Nest WiFi

BJM12
Community Member

I have 3 google pucks and one nest on network, just got a nest router and additional point to expand. To use the nest as router can i just swap out the google wifi router or do i need to create a new network? 

I also have one google WiFi point which just won’t connect to the network, all other three connected no problem, one, which was one of three i brought from old house won’t connect, have tried restarts etc, doesn’t work. 
8 REPLIES 8

olavrb
Platinum Product Expert
Platinum Product Expert

Replacing the primary requires factory resetting all Nest/ Google Wifi pucks and create a new network in the Google Home app.

Most common reason a puck won't connect, is that all the pucks aint bought for/ in the same region/ country. Differences in Wi-Fi regulations around the world makes it so US equipment don't neccessarily works well with EU equipment.


I don't work for Google.

BJM12
Community Member

They weren’t just all bought in the same country, they were all delivered to the same zip code, when I contacted google tech help they said I should try using an droid device to connect . buying a product off someone that doesn’t work and then getting a bunch of unhelpful , and wrong reasons why it doesn’t work is criminal. The product is sold as working with ios so it should 

Jeff
Community Specialist
Community Specialist

Hi, BJM12.

Sorry for the frustration you're having. There is a possible bug that you're seeing with iOS that we're aware of and are working on, but I do have a workaround for you to try. Are you setting the WiFi points up placed where you will be using them? If so, try putting them all in the same room during setup so that your iOS device, the router, and all the points are nearby to one another. Try running setup again. If everything connects properly this time, move the points to where they will be used and run a mesh test to make sure you have a good connection on your network with how they are planned to be spaced out and adjust as needed from there.

If this doesn't work for you, please let me know and we can look into other options. I look forward to your response.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, BJM12.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

BJM12
Community Member

hi, thanks, i tried all this, didn't work so just gave up, thanks for following up 

Jeff
Community Specialist
Community Specialist

Hey, BJM12.

Sorry to hear that we weren't able to get this sorted out for you. I would be happy to keep the thread open if you still wanted to try more troubleshooting efforts. I would be happy to continue working on this. Let me know if you want to try more steps.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.

As this thread has died down, I'm going to go ahead and lock it. BJM12, if you need anything else going forward or you want to pick up troubleshooting again, please feel free to open up a new thread. I would be happy to look into things more with you.

Thanks.