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Nest Wifi Points connected but can't be found

Community Member

Hello everyone, 


I have the exact same problem as this thread:


This is what OP wrote which is literally the same thing, 

 Setup goes as expected after device reset, sequenced as follows:


Prompt from Google Home to setup WiFi point

Device found. Prompt to scan QR code successful

Successful connection to point. Prompt to accept Google services and attempt to connect to home network

Delay while connecting and then presented with the following message: 

Your nest wifi point stop was successful but cannot be found. Make sure your phone and point are on the same WiFi network (they are). 

The error message advises to disable AP isolation on the router. 

Options are OK and Try again. OK stops the setup, Try again produces the same message. 

Multiple point factory resets fail to resolve the problem


Here is the message (couldn't take a screenshot)

Connect to same Wi-Fi
Your Nest Wifi point was setup successfully but can't be found. Make sure your mobile device and Nest Wifi point are on the same Wi-Fi network.
Turn off AP isolation
If AP isolation is enabled on your Wi-Fi router, you will need to disable it. Learn more here.
Try again


Could anyone help? Thanks

Platinum Product Expert
Platinum Product Expert

Do you have a VPN enabled on the phone used for the setup? Like NordVPN, or DuckDuckGo App Tracking Protection even. If so, disable it.

And if you are using a iOS device for the setup, see:

If you still have problems, try using a different Android, iOS or iPadOS device. Google Home app, logged in with the same Google account.

I don't work for Google.

Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @olavrb.
@DonRL, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.


Community Specialist
Community Specialist

Hi DonRL,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.


Community Specialist
Community Specialist

Hello DonRL,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.