03-28-2023 10:16 AM - edited 03-28-2023 10:17 AM
Hello everyone,
I have the exact same problem as this thread:
This is what OP wrote which is literally the same thing,
Setup goes as expected after device reset, sequenced as follows:
Prompt from Google Home to setup WiFi point
Device found. Prompt to scan QR code successful
Successful connection to point. Prompt to accept Google services and attempt to connect to home network
Delay while connecting and then presented with the following message:
Your nest wifi point stop was successful but cannot be found. Make sure your phone and point are on the same WiFi network (they are).
The error message advises to disable AP isolation on the router.
Options are OK and Try again. OK stops the setup, Try again produces the same message.
Multiple point factory resets fail to resolve the problem
Here is the message (couldn't take a screenshot)
Connect to same Wi-Fi
Your Nest Wifi point was setup successfully but can't be found. Make sure your mobile device and Nest Wifi point are on the same Wi-Fi network.
Turn off AP isolation
If AP isolation is enabled on your Wi-Fi router, you will need to disable it. Learn more here.
OK
Try again
Could anyone help? Thanks
03-31-2023 06:55 AM
Do you have a VPN enabled on the phone used for the setup? Like NordVPN, or DuckDuckGo App Tracking Protection even. If so, disable it.
And if you are using a iOS device for the setup, see:
If you still have problems, try using a different Android, iOS or iPadOS device. Google Home app, logged in with the same Google account.
04-02-2023 08:31 PM
04-06-2023 04:29 PM
Hi DonRL,
We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.
Best,
Lovely
04-07-2023 04:35 PM
Hello DonRL,
It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.
Cheers,
Lovely