Nest Wifi Pro Range

[mrogers]

I set up the new Nest Wifi Pro mesh network in my home. To my surprise, my 1st generation eero seems to have much better range (2000 sq ft home, but main difficulty is getting to my detached office across the grass).

I either set it up wrong (note: I adjusted nothing on the set up process), or the system is in fact just not as powerful as the eero mesh 1st generation.

Honestly, I am not sure what to do at this point. I suppose I could attempt to purchase one more Wifi Pro to hopefully remedy the issue, but that seems like it is a lot to ask.

[olavrb]

You haven't set it up wrong, there are no adjustments available for the end user when it comes to signal strength.

You could look at placement:

• https://support.google.com/googlenest/answer/7183150?hl=en

Or buy another Nest Wifi Pro.

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @olavrb.
@mrogers, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[mrogers]

Thanks Jake. I had a call with a support specialist the other day. In the end the issues with the system have persisted. I was supposed to hear back from a technical specialist within 24-48 hours, but that was several days ago. Is it possible to chase down the support ticket from my account and receive an update on next steps?

[Jhonleanmel]

Hey mrogers,

Thanks for the update. For your reference, your case ID is 1-4504000033486. I've also followed up with our support team and they will be sending you an email shortly.

We appreciate your patience.

Best,

Mel

[Jhonleanmel]

Hey mrogers,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Jhonleanmel]

Hi mrogers,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel