Nest Wifi Router

evans_t
Community Member

The primary Nest wifi router is connected to the DSL modem in the master bedroom. I am using a 2nd Nest wifi router as a point in my home office and a test of the mesh system says it has a great connection. I would like to plug my laptop directly into the 2nd router via ethernet, but when I do, the computer tells me there's no internet. Did I miss a step somewhere in the process? How do I make the ethernet cable work from the 2nd router? Any help would be greatly appreciated. Thanks!

1 ACCEPTED SOLUTION

evans_t
Community Member

Thank you all for the suggestions. I ended up doing a full factory reset on the mesh wifi (router and points). Once that was done and everything connected, I plugged my laptop into the Ethernet port of the point (router) and restarted my laptop. That did the trick and all seems to be working properly now.

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8 REPLIES 8

Juzdu
Silver Product Expert
Silver Product Expert

Which port did you plug it into? I think you'd need to use the <...> port, not the globe (WAN) port. Although it should be smart enough to realise it's a secondary device and let you use either port...I only ever had one router so never got to try it out.

evans_t
Community Member

I am plugged into the LAN port <...>, but my computer doesn't seem to recognize it as it says "No Internet".

Jeff
Community Specialist
Community Specialist

Hi, evans_t.

When you mention second router, are you running two Nest WiFi routers, or are you referring to a WiFi point with an ethernet port, such as what the Google WiFi points have? Are you able to take a picture of the connection ports on the point that is giving you trouble?

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi, eveans_t.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

evans_t
Community Member

Thank you all for the suggestions. I ended up doing a full factory reset on the mesh wifi (router and points). Once that was done and everything connected, I plugged my laptop into the Ethernet port of the point (router) and restarted my laptop. That did the trick and all seems to be working properly now.

Jeff
Community Specialist
Community Specialist

Good news, evans_t. Thanks for letting us know what ended up being the fix.

Before I mark this as resolved, is there anything else you might need?

Thanks again,

- Jeff

EdwardT
Community Specialist
Community Specialist

Hi evans_t,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

 

 

 

EdwardT
Community Specialist
Community Specialist

Hi evans_t,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward