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Nest home pro with Netgear CM2000 modem

Shaunm999
Community Member

‎10-09-2023 05:01 PM - edited ‎10-09-2023 05:04 PM

I have Cox Internet and recently replaced my modem with a Netgear CM2000. The Internet connection is fine when hard wired to my computer. The issue is the Google nest pro mesh wifi keeps disconnecting. Any help would be appreciated!

I do have older Google home speakers and Google displays ( they were called Home). Does this have anything to do with it?

Also saw that password with special characters were mentioned in another post possibly causing an issue....can anyone confirm that helps or helped?

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Dan_A
Community Specialist
Community Specialist

‎10-11-2023 12:30 PM - edited ‎10-11-2023 02:41 PM

Hi Shaunm999,

 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with?
 

You may also try to do a sequential reboot of your entire network and see if that helps.

 

or

 

Please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child points.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power cord to the modem then to your router and points.

 

Also, you can give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
  5. Open the Google Home app Google Home app.
  6. Tap the Wi-Fi coin  and then Settings Settings.
  7. Scroll down and tap Advanced networking.
  8. Scroll down to IPv6.
  9. Toggle the switch off Toggle button off.
  10. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  11. Unplug the power from your Google Wifi devices for 2 minutes.
  12. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

 

You may skip any step that you’ve done already.

 

Let us know how it goes.

 

Best,

Dan

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