Nest mesh wifi randomly losing internet connection for few minutes

[naimel]

Hello everyone,

i have purchase and installed nest wifi (1 router and 4 wifi points) around my house on Dec 31st 2021.

It has been working well for most of the time, but every once in a while, it loses connection for few minutes and regains the connection automatically. This happens about once or twice a day. Not a major issue but it is very annoying to have this issue when i'm working or watching something.

I tried to reset everything, reboot, etc but i can't seem to find the source of the issue.

I'm based in toronto and used rogers giga wifi, and nest wifi is connected to rogers modem. 

When this internet drop happens, rogers modem's wifi is working fine, so i know that this is not cable or internet supply issue but an issue with nest wifi.

If anyone is facing the same issue or have a solution, i would love to get some help.

Thanks!

[naimel]

i don't know what's happening but it is happening like every 15mins today....

[trib]

It sounds like you are having this issue - https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Wifi-firmware-137############-frequently-dis...

[Jeff]

Hey, reolandtj.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[Jeff]

Hi, roelandtj.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks