Nest router setup failure (not working, stuck in loop with 'reset modem')

[nest_and_vest]

Recently purchased the Nest 2 pack.

Trying to setup the router, and stuck in a loop where it tries for a while (screen with "connecting- ensure ethernet cable is connected", "talking to ISP. ensure ethernet cable is connected", etc) and then fails to the "reset modem" screen.

The modem is fine, as proven by my existing router working flawlessly (netgear) before and after fruitlessly trying to setup the Nest router.  

I've tried resetting everything and continue to be blocked at this step of setting up the Nest router.  

I've tried hard resetting the Nest router, still no luck.

If no resolution soon, will be returning and switching to another mesh network.

pls help

[notjeffwalker · Accepted solution]

I was having the same issue yesterday. The only thing I didn't try was disconnecting all Ethernet cables (minus the one needed for the router) and then hard resetting the modem itself. Then kept it powered off for a minute. Powered up modem. Then powered up the nest router. Added new device and it finally connected. Hope this helps good luck

[nest_and_vest]

After seeing your comment I tried resetting the modem again, and it worked.  "Persistence" was the right solution here haha.

Thanks

[notjeffwalker]

Yeah not sure what the issue is with the router. Everything seemed to work fine last night until this morning. The home app shows 920mbps but all my wireless devices are only running 2mbps. Starting to see a lot of people getting slow speeds or just can't connect router to modem. Google needs to fix whatever bug is causing these issues. 

[EdwardT]

Hi folks,

@notjeffwalker, thanks for the help!

@nest_and_vest, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

[nest_and_vest]

It is resolved 

[EdwardT]

Hi nest_and_vest,

Awesome — glad to hear everything is back and working as intended. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hi nest_and_vest,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi nest_and_vest,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward