Nest wifi router replacement

[BadMatt]

Stole from a previous thread, but same problem:

I got an email from # saying my router has an issue and can be replaced for free.

It is great that google noticed this issue and tried to fix it, but the problem is the link to "this form" doesn't work, it only opens the nest support homepage. so I cannot request the replacement.

[Jeff · Accepted solution]

Hi, BadMatt.

With these emails it's always best to contact support if the form is not working. They can verify the email for you and direct you through the form if needed. You can speak with them either by chat or by phone. Here's where you'll contact support: https://bit.ly/3o1aRK5.

Let me know if you have any issues getting in contact with them.

Thanks.

[BadMatt]

Thanks, Jeff! I'll give it a go.

[Jeff]

Hey, BadMatt.

I just wanted to check in to see if you were able to reach support and if they were able to help you out on this.

Thanks.

[Jeff]

Hi, BadMatt.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks