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Nest wifi router replacement

Cx
Community Member

I got an email from googlenest@google.com saying my router has an issue and can be replaced for free.

About the same time, I noticed that my router reboots every 15 to 20 minutes

It is great that google noticed this issue and tried to fix it, but the problem is the link to "this form" doesn't work, it only opens the nest support homepage. so I cannot request the replacement.

 

 

5 REPLIES 5

Cx
Community Member

Jeff
Community Specialist
Community Specialist

Hey, all.

Sorry for the late reply here, but I wanted to chime in and see if you were all able to connect with support regarding the email your received or to see if you still needed some help figuring that stuff out. If you still need some support, let me know.

Thanks.

Cx
Community Member

I have received my replacement router. Thank you for asking.

Jeff
Community Specialist
Community Specialist

Thanks for the update, Cx.

Since we have our resolution here, I'll go ahead and close up the thread. If you need anything else, please feel free to open up a new thread.

Thanks!

Luzreyes91737
Community Member

When can I expect to receive the replacement router?