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Nest won’t connect to WiFi

Camu
Community Member

Connected before but couldn’t get air to work. Then just went back to factory settings reset n air is working but cannot connect to WiFi 

1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Hi Camu,

 

Thanks for posting here in the community. I'm sorry to hear your Google Nest device won’t connect to Wi-Fi. I appreciate the efforts you've made to resolve this inconvenience I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

  • When did the issue start?
  • What type of Google Nest device do you have exactly?
  • How far is the device from the router?
  • Are you getting any error messages?
  • Are other devices in your home connecting to your Wi-Fi network without any issues?

Once I have these details, I can assist you better with the specific information.

Keep me posted.

 

Regards,

Melany