08-12-2022 08:08 AM
I done the reset modem at least 5 times. I still cannot get Nest to connect.
08-12-2022 09:54 AM
Where in the setup process do you fail?
Have you made sure you are not connected to any VPN (including Apple Private Relay) during setup, and that the Google Home app has been granted access to local network?
08-15-2022 03:01 PM
I'm having (I think) the same issue as posted in https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-router-setup-failure-not-working-stuck-in-loop....
The failure is at step 10 in your link. After scanning QR code / entering setup code, the process runs for 5 or so minutes before failing to a screen which advises resetting the modem.
Please advise if you have any ideas other than the soft and hard resets already performed...
Much obliged
08-18-2022 04:16 PM
Hi folks,
@olavrb, thanks for the help!
@nest_and_vest, thanks for letting us know and I'm sorry to hear that you're having an issue with setting up your Google Wifi. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
08-18-2022 04:48 PM
@EdwardT it's described exactly in my post I linked. It's now resolved!
08-18-2022 05:20 PM
Hi nest_and_vest,
Thanks for the update. I'm glad to hear that it's now resolved. Please observe it for now and let us know if anything comes up.
Thanks,
Edward
08-22-2022 01:37 PM
Hi all,
As we got our resolution here, I'm going to mark this one as resolved in the next 24 hours. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know before the lock.
Thanks,
Jeff