Hey, lylelyddon.
Sorry for the issues you're having setting up your router. That sounds like a really frustrating situation. Let's get this figured out for you. To narrow it down, I do have a few questions that will help us out.
- Is this a new router, or did you buy it secondhand?
- Are you setting this up using an Android or an iOS device?
- You mentioned it says you're offline, but is there any actual online connection, or is it truly offline?
- Was setup able to complete, or does it fail before completion?
If you can give me a few more details, we can figure out what's happening here and sort this out. I look forward to working with you on this.
Thanks.
