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New wifi, issues with everything offline?

Community Member

Hello, I got a new wifi and everything said offline, so I reconnected everything one by one and they all still say offline. What do I do to fix this? 


Community Member
  • Here are some things you can try to fix your devices that are offline after changing your Wi-Fi:
  1. Check your network settings. Make sure that you are entering the correct Wi-Fi network name (SSID) and password. You can find this information on your router or modem.
  2. Restart your router and devices. Sometimes a simple restart can fix the problem.
  3. Forget the network and reconnect. Go to your device's Wi-Fi settings and forget the network. Then, try to reconnect to the network again.
  4. Update your network drivers. If your network drivers are outdated, they may be causing the problem. You can update your drivers by going to your device manufacturer's website.
  5. Contact your device manufacturer for support. If you have tried all of the above and your devices are still offline, you may need to contact your device manufacturer for support.

Here are some additional tips that may help:

  • Make sure that your devices are within range of your router.
  • Avoid using metal objects between your devices and your router.
  • If you are using a wireless extender, make sure that it is properly configured.
  • If you are still having problems, try connecting your devices to a different Wi-Fi network.

I hope this helps!

Hello everyone, 

@Amitbhargav0408, @MplsCustomer, I want to thank you for your assistance here.

@Sarah20, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.




When you say "reconnected everything", what do you mean?

Generally, it's not easy to update Wi-Fi settings on Google Nest's devices, which is why they recommend, when getting a new router/modem, to set the network name (SSID) and password to the same values used on your old router/modem. If you can't do that, then generally you need to do a factory reset on each device and reinstall it.

This is Google Nest Help's page on connecting to a new Wi-Fi network:

Community Specialist
Community Specialist

Hi Sarah20, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.


Community Specialist
Community Specialist

Hey there Sarah20, 

I'm checking in to make sure that you've seen our responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.