cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Not able to connect wifi point

Jerrie1
Community Member

‎01-26-2025 07:28 PM

I have reset my nest wifi router and wifi points to factory setting. When I tried to reconnect, both my wifi points show the following error message: The operation couldn't be completed. (kGSKErrorDomain error -83902.)

I've been using the wifi router and points with no issues for the last few years with no issues. I reset them using the Google Home app on my iphone. I tried a few suggestions but still couldn't resolve this issue. 

Labels:
0 Kudos
Reply
1 REPLY 1

GabrielaG
Community Specialist
Community Specialist

‎01-30-2025 10:55 AM

Hi 

 

Thank you for reaching out to the community. I'm sorry to hear that your Nest WiFi point is not able to connect, but there's no need to worry; I'm happy to help you right now.

To get a better understanding of the situation, please help me out by answering the following questions:

  • When did the issue start?
  • What is the LED status light on your Nest WiFi Point?
  • Have you seen this kGSKErrorDomain error -83902 before in the Google Home app?
  • Did you try to reset the WiFi points manually (disconnecting the power outlet)?
  • Who is your Internet Service Provider?
  • Did you try to set up the Nest WiFi points on another device?

Any additional details you can provide will be helpful.

 

Regards,

Gabriela

 

 

0 Kudos
Reply