So I've had three Google wifi points for 2 years or so now. I recently moved and suddenly the ease of use of the products are gone.
I've deleted and tried to start over but some of the steps are missing (qr coding the products to add to the network is missing).
I add one of the three and it works. I was able to connect 3 mini Google speakers successfully also, plus the nest home.
Now the two additional mesh points will not add. I go through the (+) and go through the initial steps and it never finds those two. It is a new modem and router (ATT). Everything else connected but these two and it's very odd. Original install two years ago had me qr code. But now it's not part of the process. I had the products back when there was two apps (home and wifi were separate).
When you're setting up the network, it's not giving you the option at all to use the codes? When you're setting up the devices and it searches for devices to add, does it show any errors, or does it stay stuck searching? Do you have any of the points connected as a router to your modem at all?
It does not give any option to re-use the codes under the devices. When setting up a device, it can see it, but when you try to connect it, it does not work. No errors when searching, just errors when trying to re-connect. Your question about points connected as a router... No, I have the 3 wi-fi points, with 1 google wifi router (feeding from Att). 2 of the 3 connection points work, the third cannot be found.
Since you have already tried a variety of troubleshooting steps and are still having issues, I would suggest contacting support so that they can help you diagnose and see if the point itself has an issue. You can contact support here: https://bit.ly/3o1aRK5.
If you have any issues contacting support, please let me know.
Sorry for the delay in getting back to you here. There are actually other reports of this coming in from other users, so it's something we've made internal teams aware of and they're working on a fix for this. As they dig deeper into things and work on a solution, I'll update you on anything I can find out. If things change on your end for the better, feel free to update things here. Hopefully we can get this sorted out before long.