cancel
Showing results for 
Search instead for 
Did you mean: 

OpenVPN No Longer Working

Dolomiteclay
Community Member

I have to use OpenVPN software to login to the network drive for my work when I'm at home.  I have a google wifi router and up until Friday I didn't have any problems connecting to the network. However,  now I can't connect at all.  Since then, I have been able to login from a different wifi network, and it worked just fine.  I'm guessing this is the router, but I can't figure out what would caused the changes so that I can't access my work's network from home?

10 REPLIES 10

olavrb
Platinum Product Expert
Platinum Product Expert

Based on previous threads on the topic of VPN not working on Nest Wifi, it's often either due to double NAT on your side (modem/ router in front of Nest Wifi is not bridged), or something on the server side.

What does the logs on your client say?


I don't work for Google. I'm here to help and learn more.

Hi. Thanks for the reply.  I'm not extremely advanced when it comes to home networks, so I'm not sure how to access the logs. The IT specialist at my work asked me to restart the google router and that solved the problem on Wednesday. Today, however, I cannot connect again.  I tried turning off the router like last time but it isn't working this time.

olavrb
Platinum Product Expert
Platinum Product Expert

Search for the name of your VPN client + OS (Windows?) + client logs, see what they say are failing. Else it's hard to give you any advice.


I don't work for Google. I'm here to help and learn more.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@Dolomiteclay, how's it going with your Google Wifi? Were you able to try the steps provided by olavrb? Let us know if you still need assistance.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Dolomiteclay,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Dolomiteclay,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

Over the last week or so, it will work at times and then it won't other times.  Not sure what the issue is.

EdwardT
Community Specialist
Community Specialist

Hi Dolomiteclay,

 

Thanks for the update. Are you doing anything on any of your devices before it work like rebooting?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Dolomiteclay,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Dolomiteclay,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward