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Paused device still shows usage

alexwithnest
Community Member

I have a mesh network with one Gen 2 and three Gen 3 nodes. I found a Ring Doorbell in the devices list of my Google Home iOS app where I have no idea whom it belongs to. I paused the device for several days now, but the paused device shows constant usage of about 100 MB per hour in the "Usage" chart, and no usage in the "Real Time" chart. This is a realistic volume for a Wifi camera, even though my own Nest camera is almost exclusively upload, while this one is evenly split half upload, half download. What's going on with this usage, is the device paused or not?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

James
Community Specialist
Community Specialist

Hi everyone,
We'll go ahead and leave this thread open for another 24 hrs in case anyone else has any follow up questions or comments.

Thank you,
James

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.