11-23-2021 02:17 PM
Hi - I purchased a Nest Mesh wifi router and two nest points. It was supposed to be so easy according to the marketing blurb.
Downloaded the App ... plugged in the Router ... the App tells me "all good with the router" ... plug the ethernet cable into the router and connect to the WAN port on the modem. Can't connect ... message says: "The ethernet cable doesn't seem to be plugged into the WAN port properly."
It is. Very frustrating and I can't find a 'plain english' solution anywhere on web other than quite a few people are having the same problem.
Disappointing. Does anyone have a simple fix?
11-30-2021 02:14 PM
Sorry for the setup difficulties you're having with the WiFi router. Setup issues can be quite frustrating to deal with. Let's take a closer look at things.
I'm sure we can get this worked out. I look forward to hearing back from you.
11-30-2021 10:49 PM
Hi Jeff. Thanks for getting back to me. Appreciated.
I am using the IOS version of the Google Home App.
12-01-2021 01:47 PM
You have it correct with the wiring. Go ahead and try the setup with it wired as you mentioned and see if it's able to complete. If there are any issues, please let me know and we'll look at other steps to take.
12-07-2021 01:07 PM
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
12-08-2021 03:00 PM
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.