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Poor resolution on VC with Google Nest

davechap62
Community Member

Hi. Hoping someone has some advice please for a frustrating issue.

I have a Nest Router and 2 points set up at home. There are about 30 devices (TV, lights, kettles, curtains, etc - lots of home automation) running off the wifi driven by google home/assistant. There are another 15 or so devices connected via ethernet to an unmanaged gigabit switch plugged into a port on the Nest router.

One of the devices attached to unmanaged switch is a PC (i7 32Gb, 1Tb SD just running office apps – plenty of capacity there) that I do video conferencing on all day every day. I’m on NBN in Sydney – plenty of bandwidth there too – speedtest.net reports 274Mbps download and 21Mbps upload avg.

The problem is, despite all that capacity and lack of network stress, I get really poor resolution on video conferences on my end. Ie, others looking at my feed see blurred/pixelated images all the time. On my own screen, they all look fine – easy 720p resolution. (Google meet resolution is set to 720p on my end)

If however I go into the Google Home app and prioritise that PC on the network, hey presto, my feed is razor sharp to others. This says to me that there’s contention on the Nest mesh that it’s not handling properly, meaning I have to tell it to give that PC priority even though there’s nothing else (well … very little) going on on the network at the same time. This is an ethernet connected PC too, so it’s not even anything (I presume) to do with wifi contention. To add to the pain, I can only prioritise the PC for a max 4 hours at a time meaning that I have to keep turning it back on if I remember to multiple times a day, which I usually don’t until someone tells me my video is terrible and I remember to turn it on again.

Sorry that’s a ramble but it’s a bit of a rambling problem. Has anyone else hit this or is everyone using a Nest mesh having to prioritise devices to get a decent video conference feed?

Any thoughts appreciated, thanks!

1 Recommended Answer

Looks like I'm one of the 'works better with it disabled' crowd then as VC has been rock solid all day since I switched that option off. First time in a long time I haven't had to prioritise the device to get a decent feed so thanks heaps for the advice! Will report via GH/feedback too so they can take a look at it. 

View Recommended Answer in original post

6 REPLIES 6

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @davechap62 

Nest WiFi should be automatically prioritizing video calls. Can I ask which service you're using for that? Odd as it may sound, you might just try disabling the automatic video call prioritization. Some people have had better luck with it being turned off. All of the handling is done at the router by the way – it applies to all traffic from wired and wireless clients. 

Thanks for the update @MichaelP . That does sound odd but hey, happy to give it a try. I use a Google Meet business account the vast majority of the time and have "Video conferencing" ticked in Preferred Activities in my Google Home app. I've just unticked it (that's what you mean by 'disable automatic video call prioritization'?) to see how it goes today and will advise. Thanks again.

MichaelP
Diamond Product Expert
Diamond Product Expert

Google Meet should work better with Video Conferencing enabled in Preferred Activities, but every once in awhile, I run into someone who has trouble with it, and it works better with it disabled for them. If that does help you, please report it to Google through Feedback in the Google Home app so they can gather more information about what's going wrong there.

Looks like I'm one of the 'works better with it disabled' crowd then as VC has been rock solid all day since I switched that option off. First time in a long time I haven't had to prioritise the device to get a decent feed so thanks heaps for the advice! Will report via GH/feedback too so they can take a look at it. 

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @davechap62 

Well, that is interesting. I'm really glad it fixed your issue, and do make sure to report it through the Google Home app. I'd really like to see this fixed, even if it is only impacting a small number of customers.

Jeff
Community Specialist
Community Specialist

Hi, davechap62.

Thanks for coming back and letting us know what worked for you and thanks to MichaelP for the fast support on this. I'm happy we were able to get this resolved so quickly.

As we have our answer to this question, I'm going to go ahead and close up the thread. If anyone has anything else to add or address, please feel free to start a new discussion.

Thanks.