Removing WiFi point from mesh network

[c141heaven]

I have a WiFi point that died due to a power surge. 

I can't seem to get it removed from my network (can't factory reset, because it's dead).

Got a new point and added it to the mesh network which seemed to go ok.  Got the solid white light and all seemed ok, but when it does a mesh test, the result is still that one wifi point is offline and the new one doesn't show up.

[AbigailF]

Hello everyone,

@c141heaven, thanks for posting. To confirm, is the old access point a Google Wifi or a Nest Wifi point, the one that comes with a speaker? Also, what kind of access point did you replace it with?

Thanks for the help, Dianahemes.

Regards,
Abi

[AbigailF]

Hey c141heaven,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks, 
Abi

[Shawnburks]

How do y'all not have an option to remove a device from a network. 

I recently replaced an AP and I cannot remove the old AP. What kind of half baked crap is that?

[AbigailF]

Hey there Shawnburks,
 

I’m sorry to hear about your issue. You could remove an old access point by doing a factory reset from your Google Home app. Here’s how:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. At the top right corner, tap Settings > Factory reset Wifi point > Factory reset.

Let me know if you encounter any issues.

Cheers,
Abi

[AbigailF]

Hello folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[LovelyM]

Hi c141heaven, 

I'm checking in to make sure that you've seen our responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Kind regards, 
Lovely