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Single Google Nest Point dropping connection?

ThiccNorm
Community Member

Hello everyone, I'm looking for help on an issue that started only recently. I've had Google nest wifi for maybe over a year now, and since setup everything has worked perfectly... Until now. In the last week or two, a single satellite/point will stop working and anything connected to that point will stop transferring data. If I'm on that side of the house my phone will say connected to WiFi with limited connectivity and I won't be able to load anything.

 

It's the closer of the two points to the router so I'm pretty sure it's not a distance issue, and it had been working for over a year and all of the sudden just stopped. The issues are not constant but it seems to pop up every other night or so. Once this puck stops working, it won't fix itself or reconnect without being reset, or resetting the entire mesh network. I know it's just this puck/point because other devices in my home connected to the other point or the router itself will still be online and working. If I run a mesh test while the single puck is down, it will fail, prompting me to reset the network. Also, once the problem puck disconnects I can go look at the online puck and the problem puck and see no difference. Lights look the same, just a solid orange ring on the bottom cause I have the microphone off. I have tried moving the problem puck around to different spots and outlets, but it will still stop working and require a manual reset within 24hours, even being in the same room as the router.

 

The most frustrating thing about the situation is it's worked great for a year, and all of the sudden it's giving me issues. I have at&t fiber as the ISP and run their modem/router combo in bridge mode to the Google nest router. Any help would be greatly appreciated 👍

7 REPLIES 7

Jhonleanmel
Community Specialist
Community Specialist

Hey ThiccNorm,

 

I’m sorry for the inconvenience this may have caused. Let's sort this out.

 

The recommended distance between your Google Nest Wifi points should be within 10-15 feet from the main point.
 

Give these steps a try:

 

  1. Unplug the point from the power and bring it closer to the main point.
  2. Using your phone to check the Wi-Fi signal while holding your access point, walk away from the main point.
  3. When the signal drops to two Wi-Fi bars, place your access point on that location.

Keep me posted.

 

Thanks,

Mel

Hi ThiccNorm,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Cheers,
Mel

Jhonleanmel
Community Specialist
Community Specialist

Hey ThiccNorm,

 

Checking back in should you still have some questions here. Let us know by replying to this thread.

 

Best, 
Mel

Sorry for no response Mel, been working a lot. I tried placing the point closer and its still acting up. Factory reset the point and placed it in the same room as the router/main point, and it will still randomly go offline and require a manual reset. I've given up on Google nest, researching mesh wifi alternatives now. 

Jhonleanmel
Community Specialist
Community Specialist

Hi ThiccNorm,

 

We understand. If you ever change your mind, we'll be here to help.

 

If you still want to continue with us, try these steps:

 

  1. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  2. Unplug the power from your Google Wifi devices for 2 minutes.

Keep us posted.

 

Best regards,

Mel

Princesss
Community Specialist
Community Specialist

Hi ThiccNorm,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel