07-11-2022 06:50 AM - edited 07-11-2022 06:52 AM
I am only getting 28mbps download speeds. I pay for 50mbps and I get 53mbps directly out of the modem and within the last month I have only been getting the 28mbps from google wifi. I was previously getting the same as my modem. I have restarted and factory reset all the points and changed Ethernet cords and ports on my modem. Anyone have any suggestions?
07-13-2022 11:26 PM
Return the product if you can get a refund. Community have been waiting over a year for a fix.
07-14-2022 06:30 AM
I have had my google WiFi for several years now and it’s just recently been a noticeable problem. It well past the return period.
07-17-2022 02:20 PM
Hi folks,
Thanks for reaching out. I'm sorry to hear that you're having issues with your Google Wifi speeds. I'd love to know more about this and I have a few questions:
If you haven't yet, please check this link for other troubleshooting steps you could try.
Thanks,
Edward
07-20-2022 03:33 PM
Hi folks,
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Edward
07-21-2022 02:31 PM - edited 07-21-2022 02:32 PM
I have tried the suggestions listed above. I have even factory reset all of my points and swapped and different one into the "router" position. Nothing has fixed my internet speed issues. All devices, in all locations of my house are having issues. Directly connected (CAT 5) to the ISP modem I am getting over 50mbps without issue, same computer on WiFi is only getting 25-28mbps. I have verified the Google Home App speed test against other speed testing websites with the same results. I will need to change to a different product if this cannot be resolved. It had not been a huge noticeable problem until recently so I am sure something more is going on.
07-27-2022 05:08 PM
Hi Lprice,
Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.
Thanks,
Edward
07-27-2022 07:03 PM
The form link is not even linking to the form! - similar to the actual help we are getting from this community forum.
07-27-2022 07:47 PM
07-27-2022 07:59 PM
I filled out the form. I am awaiting a response.
07-28-2022 03:51 PM
Hi Lprice,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
Thanks,
Edward