cancel
Showing results for 
Search instead for 
Did you mean: 

Slow speed on Google mesh

Jamstone
Community Member

Since the last update in March, my Google mesh wifi has reduced in speed by approx 50% The modem speed is still around 90mbs and Google mesh is around 45mbs.

 Please rectify as soon as possible

1 Recommended Answer

Jeff
Community Specialist
Community Specialist

Hey, everyone.

It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks.

View Recommended Answer in original post

16 REPLIES 16

JasT
Community Member

I have had the same issue since last week. Only way to fix is to restart the primary mesh wifi point. and it comes good for a few hours. then it drops again the next day. have had no such issue for the past year.  Here is what i found on the google home app in regards to my wifi info:

software version 14150.43.80

model:h2d

Jamstone
Community Member

Hi,

I have the same software version but my model is AC-1304.
I reset to factory setting and reset the system. It gave a couple of excellent readings of 90+, as I’m on the 100Mbs package, but then returned to 40+ reading.
So my theory is that the latest update throttled the output speed.
I’m hoping that enough people suffering the same issue, Google will resolve the issue.

Next time it occurs try running an internet speed test from the Google Home App. Then try trying a test from a client again.

There seems to be a bug in the recent firmware and running the speed test "resets" whatever slowdown there is. It does however return over the next 24 hours from what I'm seeing.

Agreed there seems to be a bug in the latest upgrade.

I have run the speed test from both the Google Home app as well as from my PC connected to the Google wifi but both seem to be around the same. Occasionally I get the full download speed.

Interestingly the upload has not been effected as it still reads almost the same as the download.

Jeff
Community Specialist
Community Specialist

Hi, everyone.

Sorry about the speed inconsistencies you're all seeing. There can be a lot of factors that go into network performance, but obviously it's quite frustrating when speed isn't reliable. If you have already referenced our help article, there are a few more things you can try. First, take a look at this help article: https://bit.ly/3lyrHjm.

If you have tried those steps, there are a few more things to check or try.

  • Try prioritizing a device on your network and then running a new speed test. Did anything change?
  • If you have any preferred activities set up in Home, try removing those and running a new test.
  • If you don't have any preferred activities set, try enabling one and run your test again.

If you're still seeing issues after referring to the article and trying the above mentioned steps, please let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jamstone
Community Member

Hi Jeff, I’ve done everything suggested, factory reset, etc. but still have the problem. My speed at the modem is around 100mbps but from the mesh only around 49-50 mbps. Previous to the software upgrade around March the speed was in the high 90’s, so I believe the problem only showed up after upgrade.

So frustrating that I’m considering changing to a different mesh manufacturer.

cheers

 

Jeff
Community Specialist
Community Specialist

Hi, Jamstone.
As an update, I spoke with an internal team today and the issue is being looked into. While I don't have any information about a time frame for a fix or an update, I do know that this is something being looked at now. I'll update things once I have more info to share.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, all.

As we wait for an update, one thing I have been told is that swapping the ethernet cable that goes from your modem to your router can help. We have seen a few users try this and report good results. It's not a fix all solution, but it's been effective in some cases. It's definitely worth giving a try.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.

I wanted to check in and see if anyone was still following the thread looking for help here. It's been a while since we've seen activity, so I just wanted to make sure things are still alive here. Give me a shout if you're still looking for help.

Thanks.

Jamstone
Community Member
  • Hi Jeff, still no solution, tried everything suggested but to no avail. Currently very frustrated and looking for replacement.
  • thanks
  • Mike

Jeff
Community Specialist
Community Specialist

Hey, Jamstone.

I can't help you with replacements, but support can. You can reach them here: https://bit.ly/3o1aRK5. They'll run you through the process and be able to help you from here. If you have any questions, let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi again, Jamstone.

I just wanted to check to see if you had any luck getting in touch with support or if you had any questions there.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, Jamstone.

I'm checking once more to see if you had any success getting in touch with support. If you need more help, let me know.

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hey, everyone.

It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks.

JasT
Community Member

Found a temp workaround for my case. Restarting daily on a timer power board.