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Some websites/apps don’t load when connected to google mesh

Malkihuda
Community Member

I’m connected to my mesh wifi and internet works, however certain websites won’t load. Specifically my banks website (M&T) and I haven’t checked in a while but a while back I couldn’t get into my state insurance portal. This is only an issue when connected to wifi as soon as I disconnect from wifi and use 5G it works. It also works on other wifi networks, just not mine. Any ideas?

11 REPLIES 11

olavrb
Platinum Product Expert
Platinum Product Expert

Try to disable IPv6 in the Google Home app. Related thread from the other day with more details:


I don't work for Google.

Malkihuda
Community Member

Just tried that doesn’t appear to have worked

olavrb
Platinum Product Expert
Platinum Product Expert

Hmm, alright. Then I'd try to change DNS servers like so:

I use Cloudflare with malware protection:

Other popular choices are Google DNS:

Or Quad9:


I don't work for Google.

Malkihuda
Community Member

Thanks so much for trying to help. I changed my DNS settings to cloudflare settings but still get the same message when trying to log into my bank.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@Starfish22 and Malkihuda, thanks for reaching out. Just to isolate the issue, could you check if you can access the websites using the guest network?

 

Thanks,

Edward

I assume you mean the guest network through nest wifi. And yes it’s still a problem while on the guest network as well

EdwardT
Community Specialist
Community Specialist

Hi Malkihuda,

 

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

 

Thanks,

Edward

Oddly I was able to reach some of them via the guest network but not all of them. 

EdwardT
Community Specialist
Community Specialist

Hi Starfish22,

 

Thanks for the response. We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Malkihuda,

 

We got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

 

Thanks,

Edward

Starfish22
Community Member

I'm having the same issue.  My Nest router is connected to an Xfinity Wi-Fi router.  When I connect to the Xfinity Wi-Fi network, the sites load just fine.  I changed my Nest DNS settings to "ISP" and enabled/disabled IPv6 to no avail.  Connecting to OpenVPN doesn't fix it, so I don't think it's a DNS issue in the Nest router.