Hello @02271981,
Thank you for posting in the community. I'm sorry to hear that you are experiencing internet speed issues every night and that your provider is blaming your Nest WiFi. Let's work together for a solution.
The good news is that your Nest WiFi system has built-in tools that can provide specific data to help you figure out what's happening and either rule out your Nest WiFi as the cause or pinpoint a problem within your home network.
Here's what you can do:
1. Run an Internal Speed Test
Your Nest WiFi has its own speed test, which measures the speed from the internet to your Nest WiFi router. This data can be very useful when talking to your provider because it bypasses any issues with the WiFi connection from your devices.
- Open the Google Home app.
- Tap on the WiFi tab.
- Tap on Run speed test.
Please run this test multiple times throughout the day, including at your problem time around 9 PM. If the speed test result from the Nest WiFi itself remains consistently high during the time you are having issues, you will have specific data to share with your provider that shows the problem is not your Nest WiFi.
2. Check for Network Activity
It is also possible that a device on your network is consuming a large amount of bandwidth at that specific time, which can slow things down for everyone else.
- Open the Google Home app.
- Tap on the WiFi tab.
- Select Devices to see all the connected devices and their real-time usage.
Please check this section right at or around 9 PM to see if you can spot any unusual spikes in data usage from a specific device. This could be an automatic update, a file download, or a streaming device starting up.
I am confident that this information will help you get to the bottom of the issue. Please let me know what you find out, and I will be here to provide additional assistance if needed.
Regards,
Kevin
